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F.A.Q.

Frequently Asked Questions

Closet Cleanse

What is a Closet Cleanse?


A 2-3 hour experience where we discuss your goals, style, and lifestyle along with removal items that no longer serve your current life with a restyle for items that still work.

  • I will not tell you to throw anything away - decisions to throw away is your own. I will make suggestions of items that do not fit your style profile goals, but I do understand that people have attachment to items.
  • It is imperative you do the prep - if you don’t, the results you want and need are impossible to do in the time frame allotted for the cleanse.
  • There will be plenty of time for questions - writing them ahead of time is always suggested so we do not miss anything.




What happens after I make my purchase of the 1:1 Closet Cleanse?


You will receive an email after payment is processed confirming time and date along with a link for a Zoom meeting.




What will I need to do the Closet Cleanse?


I highly recommend using your laptop or desktop if possible. You will want to use your phone for photos for the restyle for your memory.




How will we communicate?


Using Zoom! If you have used Zoom before, just click into the link and the meeting will auto load, if you have not used Zoom please give yourself 10 minutes before our meeting to make sure you are all set. Visit this link to download Zoom.




How do I prep for my Closet Cleanse? What do I get afterwards?


I am so excited to be a part of the journey with you. There is some prep involved for the appointment to run seamlessly.

  • I need to get an idea of the style you are currently wearing vs. the style you desire. A great place to start is to create a Pinterest board (which at appointment time you can share with me), or bookmark a magazine (make notes on any page - I want to see what attracts you)
  • Know your closet inside and out. This step requires some time and work. I highly recommend you do this a few days before and set aside a good hour. Make sure you know your:
    • Go-To Pieces: This is items that you wear most frequently
    • Pieces with tags or items that are never worn
    • "Old" styles - pieces that you bought when they were "trendy" or items that you have only worn once or twice
    • Damaged items or items that no longer fit (please don't save them for your "goal weight" or "someday")
    • Any items you have questions on that do not fall into these categories
NOTE: This is inclusive of coats, jackets, blazers, shoes, and handbags of any kind! BONUS: 7 days after our appointment, you will get a personalized style guide from me that is outlining everything we spoke about, including tricks and tips as reminders. Your customized style guide will also include some recommendations for items to help build your wardrobe.





General

What does a 30-minute free consultation entail?


Never worked with a stylist before? Have an upcoming event and feeling like you have nothing to wear? This call is designed for you. This is a time where you can speak about your goals and needs, and I lead you to your right path. Be prepared with questions - or, if you have a timeline or specific expectations, bring them up promptly so I can serve you better.




What is your return or refund policy?


We do not offer returns or refunds on any of our services or products, as they are curated specifically for the customer and take a lot of time to customize for each and every person! If you have any questions or complaints, please feel free to contact us on our CONTACT page. We want to make sure you have an EPIC experience with us, so tell us if there is something that can be improved! :)





EPIC Style Society (ESS)

Do you offer a free trial?


We cannot offer free trials for the EPIC Style Society (ESS) because the experience is personalized for each client. Since the ESS is very informative and includes a lot of personalized recommendations, we cannot condense it into a "trial" for a limited time frame. To get the most out of the ESS, we recommend staying on board for at least three months (a season). This ensures you get a quarterly Closet Cleanse, advanced style recommendations as we get to know you better, and monthly benefits from our community and ESS resources.




How do I know the EPIC Style Society is right for me?


The EPIC Style Society (ESS) is for any woman who

  • is unsure of what her style or body shape is
  • wants to learn how to shop to flatter her figure
  • wants to define her style but doesn't know where to start
  • longs for a supportive community of women who want to dress more confidently
  • wants advice from a professional stylist at a fraction of the cost!
If any of these apply to you, give the ESS a try! If you're still on-the-fence, text STYLE ME to +1 (949)-577-7977 to chat with Heather and see if the ESS is a good fit for you!





EPIC Body Bible (EBB)

How do I know which EPIC Body Bible (EBB) to purchase?


Don't know your body shape? We've got you! Download the Define Your Body Shape worksheet to learn how to take your measurements and see what body shape suits you best. Once you've figured out your body shape, come back and purchase that EBB!




What's included in the EPIC Body Bible (EBB)?


A LOT. This is your "Bible" for your body shape - the only guide you'll ever need on how to flatter your figure and choose clothing that suits your shape the best! Here's a few things that are included:

  • How to understand your body's proportions and measurements
  • Tips on selecting items for:
    • Your upper body
    • Your lower body
    • Dresses
    • Outerwear
    • Everything in between!
  • Outfit inspiration for your body shape (basically a shoppable Pinterest board just for you!)
  • How to shop online
  • Alterations: how to tailor pieces to suit your figure perfectly
  • And MORE!





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